Petfect

Petfect is designed to enhance the pet care experience by offering a deeper understanding of pets’ unique dietary needs. The platform was built to provide expert advice and continuous veterinary support, helping pet parents make informed decisions tailored to their pets’ health histories. With personalized feeding guides and insights into pet nutrition, Petfect aims to simplify complex dietary choices and strengthen the bond between pets and their owners through compassionate, informed care.

Project Detail

Role

Duration

Student project
User Experience Research
4 Weeks
November - December 2023
User Experience Design
User Interface Design
Prototyping

The Challenge

Differentiating Petfect in a crowded market required unique selling points and extensive user research to understand diverse pet parent needs. Balancing affordable, quality veterinary advice, improving user onboarding, and ensuring reliable information were key focuses. With many online pet care tips, we ensured accurate recommendations to prevent misinformation.

Design Process

Research

Discovery Problem

Secondary Research & Findings

First of all, I started by conducting some research and finding statistics about the current market. I learned that there is a huge number of pet-related products and an even larger group of pet parents who are unsure about how to select the best brand for their pets, often just following trends from the internet. Below are several cases and research findings on the current situation.

Dogster

Discovery Problem

User Interview

After researching pet owners' product selection habits and struggles while taking care of their pets, I conducted three rounds of interviews to identify their challenges. From the interviews, I found that:

1.  Interviewees often chose products based on social media recommendations but were unsure why.
2. They want to learn more about product selection to ensure their pets' well-being and longevity.
3. There is often difficulty in booking veterinary appointments, especially outside working hours.Emergency visits cost over $1,000, which many find unaffordable.

Define Problem

Problem Statement

HOW MIGHT WE

offer reliable product recommendations and affordable vet advice to empower pet parents in providing optimal care?

Possible Solution

Proposed Solution

I hope to design a comprehensive support tool for both new and experienced pet parents. It offers reliable recommendations, balances affordable and quality veterinary advice, and delivers personalized shopping guidance. This approach is designed to create a user-friendly, trustworthy, and holistic pet care app that meets the diverse needs of pet owners and prevents misinformation.

Discovery

Competitive Analysis

This competitive analysis evaluates Chewy, Ask A Veterinarian, and Vetster by examining their product variety, professional advice, reliable pet care information, virtual vet services, and personalized recommendations. It highlights their strengths, weaknesses, and market positions to identify potential improvements & possibilities.

Discovery

Information Architecture

Design

Moodboard

In my design, I hope to use simple shapes and lines with vivid color to enhance the overall design style as "Modern Minimalism with Playful Elegance" I would like to take this approach features clean layouts with ample white space, ensuring a clutter-free and easy-to-navigate interface.

Type & Color

Author

I chose the "Author" typeface for my pet care app to enhance its professionalism and trustworthiness. This typeface ensures clear readability with its high contrast and vertical stress, while its elegant appearance conveys reliability. The modern yet classic design appeals broadly and encourages user engagement. Its versatility supports consistent, attractive presentation of various content types, perfectly aligning with my goal of creating a user-friendly, trustworthy tool for pet parents.

Contemporary Color Scheme

Using a contemporary color scheme for my pet care app enhances its modern and fresh look, improving readability and usability with clean, crisp colors and vibrant accents. This approach helps establish a clear, distinctive brand identity and evokes trust, calm, and professionalism. The versatility of contemporary colors ensures a cohesive and visually appealing design, leading to higher user engagement and satisfaction.

Wireframes

Ideation Development

Starting from here, I shifted my focus to the screens based on the information architecture structure. My design goal was to create a vibrant and rich interface to represent the great moments in our everyday lives with our pet family members.

Solution

Key Feature 1

Personalized Shopping Experience

Personalized shopping recommendations
Personalized feeding instructions
Reasoning & Explanation

Key Feature 2

Expert Suggestions & Professional Articles

Platform approved expert suggestions & articles

Summarized highlights from the reading
Platform approved expert suggestions & articles

Summarized highlights from the reading

Takeaway

Learning & Reflection

Empathy and Compassion:
Understanding the deep emotional bond between pet parents and their pets reinforced the importance of empathy in design. I learned to create solutions that not only meet practical needs but also support the emotional well-being of users and their pets.

Problem-Solving:
Identifying pain points like difficulty accessing health records and high emergency visit costs taught me to focus on solving specific, real-world problems. This approach ensures that the solutions I create have a meaningful impact.

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